Cancellation Policy

Cancellation & Refund Policy

Important: Cancellation requests are not accepted over the phone.

We understand that having to cancel a tour can be disappointing. That’s why BhaktiKaro has created a pilgrim-friendly cancellation policy to provide greater flexibility and minimize inconvenience.

To initiate a cancellation, you must send a written request via email to info@bhaktikaro.com. The request must be submitted by the person who made the booking, along with a copy of the tax invoice.

This policy is effective from August 1st, 2024.

Cancellation Terms

1. 30 Days or More Before Start Date
   • Eligible for a refund with 30% cancellation charges applied to the tour package fee.
2. Between 29 to 15 Days Before Start Date
   • Eligible for a refund with 50% cancellation charges applied to the tour package fee.
3. Within 14 Days of the Start Date OR No Show
   • No refund will be issued.
   • You may:
     • Transfer the same tour (same batch & date) to someone else, or
     • Request a Cash Voucher equal to the full amount paid, if requested at least 14 days before the tour date. The voucher will be valid for 1 year.

4. Cancellation Using a Voucher
   • The standard cancellation policy applies.
   • Any remaining balance (after deducting cancellation charges) will be credited back to your BhaktiKaro account.
   • No refund or extension will be provided if the voucher has already expired at the time of cancellation.
   • If a voucher is set to expire on a Sunday (or any holiday), it must be redeemed before that day; otherwise, it will be considered expired.

Additional Notes

• Change of Batch: Rescheduling to a different batch is subject to seat availability.
• Transfer to Another Person: The recipient must fulfill all eligibility criteria as per BhaktiKaro guidelines.
• Policy Changes: BhaktiKaro reserves the right to modify or cancel this policy without prior notice.
• Tour Already Started: Once a tour package has begun, no refunds or vouchers will be provided for any unused services or early departure.
• Forced Departure from Tour:
  You may be sent back from the tour if:
  • You face health concerns (e.g., altitude sickness, high blood pressure)
  • You fail to meet the required safety or fitness levels
  • You violate BhaktiKaro’s code of conduct, including consuming alcohol or smoking during the tour
  • You voluntarily choose to quit the tour for personal reasons

In such cases, no refund or voucher will be provided. All expenses thereafter will be your responsibility.

Refund Timeline

• Any eligible refund will be processed within 10 working days from the date of approval.

BhaktiKaro-Initiated Cancellations

In the event that BhaktiKaro has to cancel or suspend a tour package prior to its commencement due to unavoidable reasons such as:

• Natural calamities (e.g., snowstorms, floods, landslides, earthquakes)
• Severe weather conditions (e.g., continuous rain or snow)
• Political unrest, curfews, local riots
• Pandemics or lockdowns
• Government restrictions or any situation compromising group safety

BhaktiKaro will issue a Cash Voucher equal to the full amount paid. This voucher:

• Will be valid for 1 year
• Can be used on any BhaktiKaro tour
• Requires the customer to pay the price difference if the new tour is priced higher

The voucher will be emailed to you within 10 working days.

Note: If transferring the voucher to someone else, the recipient must meet all BhaktiKaro’s mandatory eligibility requirements.